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Standard Technical Support is available Monday to Friday 9:00am to 5:00pm. You can log a support request out of hours using the form below.
During the Christmas holidays support and on-line orders are available on the following dates.
Technical support, Monday 21st to Wednesday 23rd via support ticket only.
All ink orders placed in the normal way on-line during these dates will be shipped for next day delivery mainland U.K. Any orders placed after 14:00 on the 23rd December 2020 will be shipped on our return Monday 4th January 2021.
The team at Resolute are a busy bunch, we love to help out if you are struggling but we do have to follow company policies when booking service calls or offering telephone support.
If you have a product purchased directly from Resolute that is less than 12 months old we are happy to offer telephone or on-line support with remote software login. If your equipment is out of warranty, we offer extended service agreements at different levels.
Please use the form link below to log your serivce request, you must provide as much detail as possible when submitting a request. You will be required to submit your serial number before obtaining support.
Service visits warranty or non warranty must be pre-booked during normal office hours.
Please check your spam or junk folder for the reponse to this form.