Resolute Ink Logo Business services through the Covid-19 pandemic

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Business services through the Covid-19 pandemic

Updated as and when things change, this page will carry the latest trading details at Resolute DTG Ltd

These are trying times, we want to keep our team and customers as safe as possible. This page will be updated with any new pchanges to normal business as and when they occur.

05/01/2021

Latest lockdown
The manufacture of goods by Resolute will continue with shipping of on-line orders as normal. All ink, pre-treatment and parts are also shipping as normal. To the best of our knowledge orders to the EU are shipping as normal. If you require service please use the form located in the support section of our website. Virtual demonstrations will be available from our Chesterfield showroom, please contact us to book, all pre-booked on-site demonstrations will be converted to virtual with possible re scheduling being required.

04/01/2021

Tier 4 & Brexit update
We are operating on a reduced team in-line with Tier 4 restrictions. All on-line orders are being shipped as normal. Post Brexit our EU service is also shipping as normal. As some staff are furloughed our telephone support and enquiry lines will be answered from 13:00 daily. Our showroom is delivering virtual demonstrations only with no visitors until further notice. All equipment installations are operating as normal.

19/12/2020

Tier 4 announced
We are currently looking into the tier 4 regulations for service, as it stands Resolute DTG is not in tier 4 and will continue to operate within these rules. If you are located in a tier 4 area we assume ink orders will be delivered as normal to the best of our couriers ability. A further update will be posted when we know the correct status of equipment service in tier 4 areas.

05/11/2020

Lockdown 2 
During this second lockdown we are taking on-line orders and shipping as normal. To help reduce the number of orders we prepare and ship on a daily basis we are asking our customers to increase the volume within your order. Whilst we are operating with a full team in these uncertain times this could change with the current isolations rules. This would only see a delay in shipping, not a stop in shipping, but we would like to avoid this should we need to self isolate and create single person shifts in our despatch area.

With the recent launch of our Resolute Premium F series cartridges, compatible with the Epson F2000/F2100 printers our recycling lab is flat out. We have quite a large stock of these cartridges which should see us through the seasonal rush with the ability to increase stocks at short notice should we need to.

All other product stock levels are already increased for the seasonal rush and should remain readily available. 

The following changes to our normal business services will remain until further notice:-

  • All service calls will be assesed on an individual basis.
  • New equipment installations will continue subject to premises being Covid-19 worksafe.
  • Collection from our retail area is not permitted.
  • Please do not panic buy the Resolute hand sanitiser and IPA wipes, we will not run out. These are manufactured here at Resolute.
These very small changes we feel are necessary for the safety of our team, any further changes will be updated here and also on our Facebook page.

Thank you, stay safe.

9/9/2020

Increased stock levels
With the holiday period over, here at Resolute we need to think about the increased demand for DTG between October and the end of January 2021. On-line shopping is on the up due to COVID, coupled with the increase in sales on the run upto Christmas we have increased stock levels and introduced more consumable products.

The Resolute premium range will see the launch of eco friendly re cycled cartridges for the F2000/F2100 in October 2020. Recycling has become a serious part of Resolutes business and ongoing strategy to make DTG and UV printing as environmentally friendly as possible. 

Our new state of the art ink lab, due to be commissioned by the end of September will allow us to start production in October of exciting new products.  

5/5/2020

Shipping surcharges
Air freight companies are appplying surchages to finished products and raw materials. This is affecting prices in some cases as much as 20%, these surcharges will force a price increase on various products, we will keep these as low as possible and aim to remove them when the pandemic surcharges cease. 

27/04/2020

Mobile demonstrations - more info coming soon.

24/04/2020

We are still shipping as normal and all on-line orers placed before 15:00 ship the same day.

SHOWROOM Update
Currently our showroom is closed, this has prompted the need for a mobile showroom that can travel to you and demonstrate the equipment at your business premises keeping within social distancing requirements.

This should be ready in less than ten working days, please call or email for details on how to book a demonstration.

23/3/2020

We are shipping as normal all on-line consumable orders. Today has been very busy but all orders have shipped. Our stock levels are going down but we are due deiveries from all our major suppliers this week.

We will update this page should anything change.


The following changes to our business services will remain until further notice:-

  • All service calls will be assesed on an individual basis.
  • Collection from our retail area is by appointment only.
  • Please do not panic buy the Resolute hand sanitiser.
  • Deliveries must be left in the loading bay overnight before being opened.This could slow down products being made available to order by 24 hours.

These very small changes are all we feel necessary, if these change we will update this page which links to our Facebook page.

Colin Marsh.

 

 

Article Last Updated : 3/1/2021